If you are having an issue with the cart's top not raising or lowering when pressing the paddle handle, follow the step below to help get the cart back to adjusting properly.
Flat Head Screwdriver or a Chisel
This instruction is to fix a cart where the height adjustment does not lock and the work surface travels downward even when the paddle handle is released.
1. Locate the paddle handle for the cart. There will be a barrel nut and a serrated nut (figure 1). Adjust the paddle handle so there is as less thread visible. This is accomplished by adjusting the serrated nut towards the end of the paddle handle (reducing the amount of threads visible) and then adjusting the barrel nut so that the serrated nut and barrel nut are in contact with each other (figure 2). If the serrated nut and barrel nut are completely covering the threads and this does not fix the issue, advance to step 2.
2. Raise the work surface of the cart to its highest position. Locate the spot on the cartridge for where the brake cable for the paddle handle leaves the cartridge (figure 3). The brake cable should be seated correctly (circled black) into the cartridge (figure 4). If the brake cable is not seated correctly (circled red), slide the end of the brake cable into the slot. Try the cart to see if the height adjustment works correctly. If not, advance to step 3.
3. Raise the work surface of the cart to its highest position. Look at the cartridge and find the brake cable located inside and at the top of the cartridge (figure 5). The cable will need to be temporarily “pulled” to the upwards and to the side of the cartridge. Pull the cable with a considerable amount of force towards the upper corner, using your fingers or a screwdriver (figure 6). A “click” may or may not be felt. Once the cable is pulled, try the paddle handle once again. If the cart works, advance to step 4. If the cart does not work, contact Altus with the phone number or email shown at the end of the document.
4. In the same general area as step 3, the cable is held in place by a metal slot (figure 7). For step 3 to not happen again, the top of this slot needs to be “pinched shut”. After step 3 is performed and the cart is working properly, take the edge of the screwdriver, or punch, and place it on one side of this frame (figure 8). Hit the end of the screwdriver, or punch, with the hammer gently. Switch from front to back over and over until the top is “pinched shut” (figure 9). This will prevent the issue discovered in step 3 from occurring again.
If you have any questions, contact Altus at firstname.lastname@example.org or (616) 233-9530. If immediate assistance is needed, please call as soon as possible so we may help.